Privacy Policy
Last updated: May 27, 2026This Privacy Policy describes how paywise collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you use our residential cleaning services or visit our website, we may collect certain information about you. This policy explains what we collect, how we use it, and your rights regarding your data.
Information We Collect
We collect information in several ways to provide our cleaning services and improve your experience with us. When you request a cleaning service, we collect your name, address, phone number, and email address. We also gather information about your property type, preferred cleaning schedule, and any special cleaning requirements you may have. This helps us deliver tailored cleaning solutions for your flat or office in Brno.
Additionally, when you visit our website, we automatically collect certain technical information such as your IP address, browser type, pages visited, and the time spent on each page. This data helps us understand how visitors use our site and identify any technical issues. We do not collect this information to track you personally, but rather to optimize our website performance and user experience.
How We Use Your Information
We use the information you provide to process and fulfill your cleaning service requests. Your contact details allow us to schedule appointments, confirm bookings, and communicate with you about your service. We also use this information to send you updates about your cleaning, billing information, and customer support responses when you contact us.
Your data also helps us improve our services and develop new offerings tailored to customer needs. We analyze usage patterns to enhance our website functionality and ensure it works smoothly across all devices. We may use your email address to send service-related announcements or promotional information about our cleaning packages, but only if you have opted in to receive such communications.
Your Rights
You have important rights regarding your personal data. You can request access to the information we hold about you, and we will provide it in a clear format. If you believe any of your information is inaccurate or incomplete, you can request corrections. You also have the right to request deletion of your personal data, subject to certain legal obligations we must maintain.
If you wish to exercise any of these rights or have questions about how we handle your information, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable data protection laws. You also have the right to withdraw consent for certain data processing activities at any time.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and analyze site usage. Cookies are small files stored on your device that help us remember your preferences and improve website functionality. We use essential cookies that are necessary for the website to operate properly, as well as analytical cookies that help us understand visitor behavior without identifying you personally.
You can control cookie settings through your web browser and choose to accept or decline certain cookies. Please note that disabling some cookies may affect the functionality of our website. For detailed information about the specific cookies we use, please refer to our Cookie Policy.
Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or disclosure. Our website uses encryption technology to safeguard sensitive data during transmission. We limit access to your information to authorized personnel who need it to provide our services.
While we strive to maintain high security standards, no data transmission over the internet is completely secure. We encourage you to use strong passwords and protect your account credentials. If you suspect any unauthorized access to your information, please contact us immediately so we can investigate and take appropriate action.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our website and providing cleaning services, such as payment processors and scheduling platforms. These service providers are contractually obligated to use your information only for the purposes we specify and to maintain its confidentiality.
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our terms, or protect the safety and rights of our users and the public.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy. Your continued use of our website and services after such changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this policy periodically to stay informed about how we protect your information. If you have any concerns about our privacy practices or disagree with any changes we make, please contact us to discuss your concerns.
Contact Us
If you have questions about this Privacy Policy or our data handling practices, please reach out to us using the contact information below:
Email: [email protected]
Phone: +420 724 561 893
Address: Nerudova Street 47, Brno, 602 00, Czech Republic
We will respond to your inquiries within a reasonable timeframe and work with you to address any privacy concerns you may have.