Common Questions

We work around your moving timeline — whether you need a deep clean before you leave or the day you move in. Most move-out cleans take 4–6 hours depending on flat size, and we coordinate directly with you to hit landlord deadlines. You don't have to worry about scheduling conflicts because we're flexible with timing.

Absolutely. We start with a standard plan, but you set the priorities — if you want us to focus more on bathrooms and skip dusting one week, that works. Your home, your rules.

Let us know within 24 hours and we'll come back to fix any areas that didn't meet your expectations — no extra charge. We want you to feel confident having us in your space, so we stand behind our work.

We use both, depending on what you prefer. If you have pets, allergies, or just want to avoid harsh fumes, we can switch to eco-friendly options. Just let us know upfront and there's no extra cost for the swap.

For regular cleaning, we ask for a week's notice so we can lock in your slot. For move-out cleans or one-off deep cleans, we can often fit you in with 3–4 days' notice depending on current bookings.

Office cleaning is a bit different — we focus on desks, common areas, and kitchens rather than bedrooms. We're happy to schedule around your working hours, whether that's early morning, evening, or weekends to stay out of your team's way.